Policy Statements
CYCLONAIRE QUALITY ASSURANCE STATEMENT
Cyclonaire has, through past experience and ongoing relationships with its vendors, identified and utilized reliable, high-quality components with which to build equipment. This process has allowed Cyclonaire to consistently offer its customers pneumatic conveying equipment that has a reputation of the highest quality in both design and function.
Regarding Cyclonaire’s in-house Quality Control, a Q.C. Check List is used during the design and manufacture of each major component manufactured at Cyclonaire including conveyors, blower packages and dust collectors. This allows us to verify accuracy of design, compliance to specifications, function and appearance of the equipment required for a specific project. Individuals from Sales, Engineering, Manufacturing and Service are required to sign-off on each project before it leaves Cyclonaire’s plant. This assures you, the customer, that all components are correct and complete according to your requirements. Each department has the authority to hold shipment of a system in the event a component is not within specifications or is otherwise unsatisfactory. Proper steps are then taken to correct the situation before shipment to the customer.
Quality Assurance is an ongoing process at Cyclonaire. We will continue to maintain and/or enhance our standards to ensure the satisfaction of our customers.
WARRANTY
CYCLONAIRE CORPORATION, York, Nebraska U.S.A., 68467, warrants for a period of one (1) year from the date of shipment, its equipment to be free from defects in material and workmanship.
CYCLONAIRE CORPORATION’S obligation under this Warranty is limited to the repair or replacement at its factory of any part or parts of said equipment which shall be returned to the company with transportation charges prepaid, and which the company’s examination shall disclose to its satisfaction to have been defective. This is CYCLONAIRE CORPORATION’S sole warranty.
CYCLONAIRE CORPORATION MAKES NO OTHER WARRANTY OF ANY KIND WHATEVER, EXPRESS OR IMPLIED; AND ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE WHICH EXCEED THE AFORESTATED OBLIGATION ARE HEREBY DISCLAIMED BY CYCLONAIRE CORPORATION AND EXCLUDED FROM THIS AGREEMENT. NO LIABILITY FOR ANY SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY NATURE IS ASSUMED BY OR SHALL BE IMPOSED UPON CYCLONAIRE BASED UPON ITS UNDERTAKINGS HEREIN.
CYCLONAIRE CORPORATION, neither assumes nor authorizes any person to assume for it any other obligation in connection with the sale of such equipment. This warranty shall not apply to any equipment which has been repaired or altered outside the company’s factory in any manner, so as, in Company’s judgment, to affect its serviceability, or which has been subjected to misuse, negligence or accident, or to equipment made by the Company which has been operated in a manner contrary to the Company’s printed instructions. Under no circumstances shall CYCLONAIRE CORPORATION be liable for any loss, damage, cost of repair, or consequential damages of any kind in connection with the sale, use or repair of any equipment purchased from us.
In the even any such equipment contains items purchased from other manufacturers by CYCLONAIRE CORPORATION, the warranty on such items is limited to the terms of the warranty furnished by the sellers thereof to the said CYCLONAIRE CORPORATION.
Cyclonaire Cancellation Policy
Online In – Stock Orders All on line orders are automatically uploaded to our secure merchant processor which incurs fees. If you cancel your order BEFORE it has been shipped, you will be assessed a 10% cancellation fee before credit is issued. If you cancel your order AFTER it has been shipped, the Cyclonaire Return Policy must be followed.
Non- Stock Parts, Components and Custom Manufactured Orders cannot be cancelled by Buyer under any circumstances without Seller’s consent and upon terms which will indemnify Seller against all loss.
Cyclonaire Refund Policy
A refund will be processed within 4-6 weeks after the receipt of the required documents and merchandise. If the purchase was made by credit card within 120 days of the requested refund date, the credit card account will be credited directly. Please check your monthly statement for the refund. If the purchase was made by a payment method other than credit card, or if the purchase was made more than 120 days from the refund request date, a check will be issued. Cyclonaire Corporation will issue a refund in the form and amount of the original tender paid (including sales tax – if applicable) or Cyclonaire Corporation will issue a Credit, at the customer's choice, when each of the following conditions has been met:
- The merchandise must be returned within thirty (30) calendar days of purchase; and
- The merchandise must be returned intact and in clean condition free of contaminates.
- Requests for returns should be sent via email to ckliewer@cyclonaire.com or sales@cyclonaire.com the email should include the reason(s) for seeking the return/refund.
- The merchandise must be accompanied by a copy of the Cyclonaire Corporation invoice along with the Return Merchandise Authorization (RMA #) issued by Cyclonaire. To obtain a Return Material Authorization number (RMA#) contact Cyclonaire Corporation: Cyclonaire Parts Department Manager - Chet Kliewer 1-402-362-2000 ext.36 ckliewer@cyclonaire.com or sales@cyclonaire.com .
- The customer is responsible for freight on the returned merchandise.
- At our discretion, a restocking fee may apply on the items returned.
Cyclonaire Corporation reserves the right to:
Assess the condition and age of returned goods prior to offering a repair, exchange or refund. This may result in a repair, exchange or refund being refused.
Cyclonaire Return Policy
Steps to complete an RMA (Return Merchandise Authorization)
Please Follow These Simple Steps to Complete a Return Refund Request
- Call Cyclonaire Parts Department at 1.800.445.0730 or email Chet Kliewer at ckliewer@cyclonaire.com to obtain a Return Merchandise Authorization number (RMA).
- Write your reason for returning the product on the RMA.
- The merchandise must be returned intact and in clean condition free of contaminates.
- The customer is responsible for repackaging and freight on the returned merchandise.
- Returns that do not include the RMA number or are received at the improper address will be returned to the sender at the sender’s expense.
RMA's which are not received within 30 business days of issue are void and will NOT be honored.
Material and workmanship for Cyclonaire manufactured equipment – CYCLONAIRE will repair or replace, at its option, without charge F.O.B. point of shipment, any parts of its own manufacture proven under CYCLONAIRE’S examination to be defective in material or workmanship when furnished, provided claim is made within twelve (12) months after date of shipment. Deterioration or wear occasioned by chemical or abrasive actions or excessive heat shall not constitute defects. At the request and at the sole cost to the Buyer, CYCLONAIRE will supply labor to replace any such defective parts. Equipment and accessories not of CYCLONAIRE’S manufacture are warranted only to the extent that they are warranted by the manufacturer. THERE ARE NO OTHER WARRANTIES, EXPRESS, STATUTORY OR IMPLIED, INCLUDING THOSE OF MERCHANTABILITY AND OF FITNESS. No liability for any special, indirect or consequential damages of any nature is assumed by or shall be imposed upon CYCLONAIRE
Cyclonaire Shipping Policy
United States Shipping - 48 Contiguous States
Cyclonaire Corporation ships every day M-F (holidays excluded). Unless otherwise noted,
in- stock parts orders will ship within 2 business days of receipt of your order and credit approval. Orders requesting priority shipping must be received by 12:00 PM C.S.T. to ensure same day shipping. Orders requesting expedited shipping which are received after 12:00 PM C.S.T. will ship the next business day.
Delivery for non-stocked parts, components and manufactured items please consult the factory for scheduled shipping dates.
Freight Terms:
F.O.B. York, Nebraska - Freight Collect. Cyclonaire will attempt to work with customers shipping requests and/or preferred carriers whenever possible.
International Shipping
All orders must be paid in U.S. funds either by wire transfer, credit card or approved credit.
Exchange rates are automatically calculated on credit card orders.
The recipient is responsible for all duties, taxes and Customs fees. Please contact your local Customs office for an estimate of these fees.
Special note: Saturday and Sunday are not regular delivery days and should not be considered as such when calculating time in transit. This applies to holidays as well.
Goods shipped by Cyclonaire Corporation were delivered to the carrier in good condition. They were prepared and loaded with care using standard conveyor industry packaging methods. CARRIERS ARE RESPONSIBLE FOR GOODS LOST OR ANY DAMAGE CAUSED IN TRANSIT.
If you or your customer received damaged goods or a partial order as described on the “bill of lading” please follow these steps so that we can assure proper credit to you:
UPS Shipments:
- Notify the UPS driver immediately that the package is damaged. The driver will inspect the package and give instructions on the claim procedure.
- If the driver has already left the facility, hold the original carton for an inspector. Contact UPS by phone at 1-800-PICK-UPS (1-800-742-5877 or by e-mail at customer.service@ups.com to arrange for an inspector to come out to your facility and inspect the package and product. The inspector will start the claim procedure.
- Necessary Information: Package tracking numbers, shipper information, contact information, product description, damage problem and order number.
- If you need additional help in handling the claim, please contact our customer service team at sales@cyclonaire.com .
Truck Shipments:
- Notify the driver immediately that the pallet or packages were damaged, open or lost. The driver should inspect the pallet or packages and give instructions on the claim procedure. Before you sign delivery papers inspect or count items.
- If the driver has already left the facility, hold the original pallet or packages and call the trucking company immediately. Follow their procedures for filing a claim. There is no guarantee that the trucking company will honor a claim, if delivery papers were signed without notation of lost or missing parts or packages.
- Necessary Information: Package tracking numbers, shipper information, contact information, product description, damage problem and order number.
- Carrier will provide a claim form for you to submit.
- If items were damaged or lost be sure to place a new order for replacement parts.
- If you need additional help in handling the claim, please contact our customer service team at sales@cyclonaire.com .
Cyclonaire Corporation Terms:
- Please do not return damaged goods to us without a Return Material Authorization number (RMA#). Authorized returns not handled by you in a timely manner, 30 days, cannot be returned regardless of circumstance.
- Please do not return goods that have not been inspected by the carrier.
- Please do not deduct from your invoice. We do not accept debit memos.
We are willing to assist you in every possible manner. Please note that if you fail to follow the above steps the carrier or Cyclonaire Corporation may not honor your claim.
Privacy Policy
What information do we collect?
We collect information from you when you register on our site, place an order or fill out a form.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
- To personalize your experience
(your information helps us to better respond to your individual needs)
- To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)
- To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
- To send periodic emails
The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
After a transaction, your private information (credit cards, financials, etc.) will be kept on file for more than 60 days for future orders.
Do we use cookies?
We do not use cookies.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
California Online Privacy Protection Act Compliance
Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.
Childrens Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
Online Privacy Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline.
Terms and Conditions
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at www.cyclonaire.com
Your Consent
By using our site, you consent to our privacy policy.
Changes to our Privacy Policy
If we decide to change our privacy policy, we will update the Privacy Policy modification date below.
This policy was last modified on 11/10/09
Contacting Us
If there are any questions regarding this privacy policy you may contact us using the information below.
www.cyclonaire.com
P.O. Box 366
York, Nebraska 68467
United States
sales@cyclonaire.com
402-362-2000